Microsoft® Dynamics™ CRM 4.0 and Microsoft Dynamics Live CRM Step by Step-白红宇的个人博客

Microsoft® Dynamics™ CRM 4.0 and Microsoft Dynamics Live CRM Step by Step

发布日期：2021-06-29 03:56:07 浏览次数：3 分类：技术文章

本文共 2030 字，大约阅读时间需要 6 分钟。

Published :	September 10, 2008	Accompanying Media :	1 Companion CD(s)
Author :	Mike Snyder, Jim Steger, Kara O'Brien, and Brendan Landers	Language :	English
Length :	480 Pages	Level :	Intermediate, Advanced
ISBN 13 :	9780735625761	Technology :	Microsoft Dynamics CRM 4.0
ISBN 10 :	0-7356-2576-X	Format :	Paperback
List Price :	$ 29.99

Overview

Companion Content

About The Author

About The BookThe smart way to learn Microsoft Dynamics CRM 4.0—one step at a time!Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!

Create and manage accounts—for a 360º view of your customers and business

Work with Microsoft Dynamics CRM directly from Microsoft Outlook

Track customer activity; import and map data automatically

Manage campaigns, leads, quotes, contracts, and orders

Employ basic to advanced reporting capabilities

Your all-in-one learning experience includes:

Files for building skills and practicing the book’s lessons

Fully searchable eBook

Sample chapters from related Microsoft Press books

WINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CD

About Mike Snyder, Jim Steger, Kara O'Brien, and Brendan LandersMike Snyder is recognized as an industry-leading CRM expert. He is cofounder and principal of Sonoma Partners, a Chicago-based consulting firm that specializes in Microsoft CRM implementations. Microsoft twice awarded Sonoma Partners the Global Microsoft CRM Partner of the Year.

Jim Steger has architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He’s been developing solutions and writing code for Microsoft CRM since the version 1.0 beta. He acted as a technical reviewer for several of the Microsoft CRM certification exams. Jim is also a cofounder and principal of Sonoma Partners.

Other Books By Mike Snyder

Other Books By Jim Steger

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